FAQ
When will my order arrive?
Once your order is placed, it usually takes 1–3 business days for us to process and pack it.
Delivery time then depends on your location and the shipping method you choose at checkout.
Within the United States & United Kingdom: typically 4–9 business days after dispatch
As soon as your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package all the way to your door.
What are the shipping costs?
Shipping costs are calculated automatically at checkout based on your delivery address. we charge $8 for USA Shipping and £7 for UK shipping
How can I pay for my order?
For your convenience, Skin Centhicals accepts several secure payment methods. These may include:
Credit and debit cards (Amex, MasterCard, Visa, Discover, JCB, Union Pay, and Diners Club.)
All payments are processed through secure, encrypted payment gateways. Your card and payment details are never stored on our servers.
What products does Skin Centhicals offer?
Skin Centhicals offers a curated selection of beauty, skincare, and self-care products, carefully chosen to support your daily routine. we now sell only Vitamin C serum ( C E Ferulic – 15% Vitamin C + E Antioxidant Serum ). soon we add more items.
What if my serum arrives damaged?
If your serum (or any item in your order) arrives damaged, leaking, or defective, please contact us as soon as possible.
To help us resolve it quickly:
Take clear photos of the damaged product and the packaging.
Email us with your order number, photos, and a short description of the issue.
Once we review your claim, we’ll arrange a suitable solution – this may be a replacement, store credit, or refund, depending on the situation and our policy.
Who pays for return shipping?
Return shipping depends on the reason for the return:
If you received the wrong item, a damaged product, or there was an error on our side, Skin Centhicals will normally cover the cost of return shipping or offer a replacement without requiring a return (case by case).
If the return is due to change of mind, wrong item ordered, or any reason not caused by Skin Centhicals, the customer is usually responsible for the return shipping cost.
How will I receive my refund?
If your return is approved, your refund will be issued to the original payment method used at checkout, unless otherwise agreed.
Once processed by us, refunds typically take 10 business days to appear in your account, depending on your bank or payment provider.
We’ll send you an email confirmation when your refund has been processed.
Contact information
If you have any questions about your order, our products, or our policies, you can reach Skin Centhicals using the details below:
Email: info@skincenthicals.com
Contact form: Available on our Contact Us page
We aim to respond to all customer inquiries within 1–2 business days.
